Deleting your account

You can delete your account yourself, at any time, for good. You only need the access secret.

How to delete it

• Open the deletion page of the account portal — the button below, or Menu → Delete account in any of our apps.
• Read what will happen, tick the box and press Yes.
• Enter the access secret of the account and press Delete for good.

Open the deletion page

No sign-in is needed, and an account we have blocked can be deleted in exactly the same way. There is no waiting period and no undo.

What is deleted, at once

• the account and its access secret — every app using it stops getting a server list;
• the time left on it, including time from a coupon;
• your devices, and the record of which servers were given to the account.

Accounts you invited keep working. A record of an action an operator took on the account is kept for 12 months, and service logs that can mention it for 30 days at most; after that they are gone on their own.

What cannot be deleted, because it is not yours

Connection records are not tied to any account, so there is nothing of yours among them to find or delete. The privacy page explains why they are built that way.

Names in Lopux-Internet

If the account owns names, the deletion is refused until you release them or buy them out to your own wallet in the Names section of the portal. A name whose owner key has been destroyed could never be released or moved again — by anyone, us included.

If you no longer have the secret

The secret is the only thing that proves an account is yours: we hold no name, address or document to check instead. Without it we cannot tell your account from anyone else's, so we cannot delete it. There is nothing in it that names you.